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FAQ

Product

 

Why is this pillow so special?

We've designed Snooz® for everyone to enjoy. Whether you're just looking for a reliable travel pillow to sleep with, or need extra support for your neck: Snooz® will make anyone's travels easier. 

 

Will it help with sleeping on planes?

Yes! More specifically, you'll be out like a light in just a few minutes. Snooz® has gone through rigorous tests, and we're pleased to report 99% of people highly recommend it for travelling & snoozing. 

 

Does it help with neck pain?

Absolutely! In fact, one of the core reasons we created Snooz® was to help avoid the dreaded neck pain that regular travel pillows can cause. Your neck will be thankful you chose Snooz® to travel with!

 

Can I wash it?

Yes, you can! The ultra-soft cover on our pillow is completely removable and machine-washable. Unlike most regular travel pillows, you can travel smelling fresh & sweat-free all day long. 

 

Does it ever get uncomfortable? 

According to our happy Snoozers around the world, it definitely doesn't! A lot of our customers have flown for 8+ hours with zero discomfort or pain. 

 

How small is it?

Thanks to our classic memory foam filling, Snooz® can be compressed to the height of a standard smartphone! Whenever you don't need it, simply squish & stuff into the pouch and travel 100% handsfree. Clever, right?

 

 

Refunds 

 

How do I return or exchange something?

We're sorry to hear you're not 100% satisfied with our products. If you'd like to return your order, please Contact Us. If it's been less than 30 days since receiving your order, you're entitled to a full refund.  

 

What if my order has arrived damaged?

If you believe your order has arrived with any damage or defects, please Contact Us and we'll send you a free replacement. 

 

 

Shipping 

 

What are your shipping options?

We offer free worldwide shipping on all orders. 

 

Where do you ship from?

We have warehouses in various places globally. Depending on your billing address, we'll ship your order from the closest location to you. 

 

How long does shipping take? 

All orders are processed within 1-3 days, and then shipped from our facility to your billing address. Depending on the time of year and volume of orders, please expect 7-21 working days for delivery.  

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